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Friday
Oct092009

Rude Service @ Whole Foods (Whole Hearth), Yorkville

Location:

87 Avenue Road, Toronto

Cost: Hot chocolate $2.99 (mint shot $.50), cooked sushi combo 6.49, avocado roll $5.99

To clarify; this review is not about the Whole Foods Market in Yorkville....which I actually like very much and can't complain about. Instead, this post is in regards to the absolutely disgraceful service we received at the Whole Foods cafe, Whole Hearth (located on the street level of Avenue Rd.) one afternoon after a day at the spa.

It's very surprising that such a location as this in Yorkville (or anywhere, for that matter) would have staff like this employed.

Imagine this, if you will. Three perfectly relaxed women, sauntering into the cafe for a mid-day snack after a leisurely few hours at the Nova Spa across the street. Each picking a sushi snack tray from the freezer section and standing at the cashier ready to pay.

At once we notice how our server is incredibly short with us...ringing in my friend's sushi while impatiently gesturing for mine as well. I tell him we want to order a hot chocolate which he doesn't even acknowledge, still waving for my sushi tray. I try to tell him that my sister and I will be sharing our hot chocolate (my friend had also ordered a hot chocolate) but it goes unacknowledged (although appears on the receipt).

We take our sushi to the table (sans hot chocolate) and begin to eat, all the while looking to see if our hot chocolates are being made. Instead he seems to be occupying himself with other tasks and then begins moving around from one end of the cafe to the other.

At one point, my sister stops him mid-walk and asks about our hot chocolates to which he snaps, "In a minute, I'm not going in that direction..", meaning he was heading away from the coffee counter. Seriously?

Finally..and I mean by this time, my friend has already finished her sushi, he plops down her hot chocolate whereas ours is nowhere to be seen. So again, my sister begins to ask for an extra cup for the hot chocolate (assuming he plans to bring it) to which he rudely retorts, "In a minute, after these customers". So now they are other customers waiting, but weren't we also waiting?

Eventually we receive our drink (and the second cup) but are not happy with it (besides the manner in which it was produced, it didn't taste all that good either).



Later he returns with some 'leftover samples' from the bakery - some pizza which he shoves in front of our faces without explanation so I ask what kind of pizza it is, veggie or meat (my sister is vegetarian). His response? A classy, "chicken!" and then whips it away from me offering it to my friend who helps herself.

Wow.

As we get up to leave, we're barely out of our seats and gathering up our things when he comes over and starts moving the tables apart. I was practically still sitting in the chair. Yikes!!

My sister and I were appalled and even my usually zen-like friend was amazed at his actions.

Forget Whole Hearth, we sure got a WHOLE lotta attitude! What a horrible person to keep employed. Shame on you Whole Hearth.

Whole Hearth Bakery & Cafe on Urbanspoon

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Reader Comments (7)

Poop on the table next time.
Works for me. I always feel better

October 19, 2009 | Unregistered Commenterakim_hobo

Will do. As always, thanks for the advice hoboman.

October 19, 2009 | Unregistered CommenterFoodhogger

I know exactly who you are talking about. I also had a very poor experience with this server at the cafe a little while back. Lucky for me, I didn't bother to stay!

October 25, 2009 | Unregistered CommenterAmanda Laird

Hi Amanda, amazing that he's still employed there! Thanks for your comment!

October 26, 2009 | Unregistered CommenterFoodhogger

Good for you, for writing a honest review. Report it the way it is, my motto also. The good, the bad and the downright ugly of dining out.

October 28, 2009 | Unregistered CommenterRoadfoodjunkie

Hi Roadfoodjunkie, thanks for your comment!!!

October 29, 2009 | Unregistered CommenterFoodhogger

The service at Whole Foods is bad both at the cafe and the cashiers at Whole Food are usually rude and they do not know how to pack groceries either. Only reason I keep going is because the products are excellent but they could sure use some customer training all over the store and cafe.

September 26, 2012 | Unregistered CommenterFoodie

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